ORDER CANCELLATION / RETURNS POLICY

Thank you for ordering from Lir Chocolates, We hope you are happy with your purchase. If by any chance you may have any issue with your order please contact our customer service team and we will endeavour to rectify the situation as quickly as possible. 

Cancellation of orders will be accepted up to the dispatch date.  Outside of this it will became a return.

CONTACT DETAILS

Our online store is open weekdays from 9am to 5pm and all queries will be dealt with during these periods. Inquiries can be directed by email to customerservice@lirchocolates.com or by telephone to +353 469091046. Our team will do their very best to deal with your inquiry within 48 hours. Queries placed at weekends or during bank holidays in Ireland will be dealt with during the following working day in Ireland.

The following are the terms and conditions for use of and purchase of products from lirchocolates.com. Use of the Lir Chocolates website and placing of an order constitutes your agreement to follow and be bound by these terms, which may at any time, be amended. Your use at any time thereafter constitutes your agreement to be bound by the terms as amended.

Delivering your order

  • Ensure to insert the correct delivery address as we will deliver to that exact address.  We will not accept any liability for late or failed delivery if the quoted address, phone number and other details are incorrect.
  • Courier deliveries are usually Monday to Friday.

Please note that refunds will not apply in the following circumstances;
If the address provided is incorrect or incomplete.
If the delivery is left at the front door and not signed for at your request.
If delivery was delayed due to inclement weather or strikes.
In other extraordinary circumstances such as bad weather, customs clearance, customs inspection or any other customs regulation.

Additional Notes:

  • We do not deliver to PO Box addresses
  • Please provide your telephone number with each order placed.
  • As above the same applies to PayPal customers.
  • All prices include fuel surcharge, lirchocolates.com reserves the right to alter its shipping prices at any time in line with increases in fuel charges. This does not affect your statutory rights.
  • If you require special delivery arrangements, please contact us.
  • Recipients shall be liable for any taxes and or duties applicable upon delivery.
  • During seasonal times, we may display cut off delivery times on the Lir Chocolates website.
  • Lir Chocolates cannot accept responsibility for late delivery of orders placed after notified dates and times.
  • Lir Chocolates products are not offered on a sale or return basis as they are a fresh product. All goods are the property of Lir Chocolates until all outstanding debts to Lir Chocolates have been settled in full.
  • Lir Chocolates reserves the right to refuse to supply any individual or company and reserves the right to deny access to the www.lirchocolates.com website.